Deliveries Information
Effective Date: June 3rd, 2025
At XTRONGHOLD®, we are committed to delivering your orders promptly and efficiently. Below is our shipping policy for customers in Germany, the EU, and international locations.
1. Shipping Destinations
We offer shipping to the following regions:
- Germany
- European Union (EU)
- International Locations
Please note we don’t ship to Russia, Belarus, North Korea, South Korea
2. Shipping Costs and Free Shipping Eligibility
| Region | Countries | Free Standard DHL Shipping (On Orders Over) | Flat Rate Standard Shipping | Estimated Time (Business Days) |
|---|---|---|---|---|
| Germany & DACH Neighbours | Germany, Austria, Switzerland | €50 | Flat Rate Standard Shipping Available For € 4,99 | 1-4 |
| European Union (EU) Countries | France, Italy, Spain, Netherlands, Belgium, Czech Republic, Finland, Ireland, Denmark, Poland, Slovenia, Slovakia, Estonia, Latvia, Greece, Hungary, Lithuania, Malta, Cyprus | €50 | Flat Rate Standard Shipping Available For € 4,99 | 2-5 |
| Non-EU European Countries (Gp 1) | Andorra, Monaco, Norway, Liechtenstein, Iceland | €50 | Flat Rate Standard Shipping Available For € 4,99 | 2-5 |
| Non-EU European Countries (Gp 2) | Belarus, Ukraine, Moldova, Georgia, Armenia | €50 | Flat Rate Standard Shipping Available For € 4,99 | 3-6 |
| Non-EU European Countries (Gp3) | Albania, Serbia, North Macedonia, Montenegro, Kosovo | €50 | Flat Rate Standard Shipping Available For € 4,99 | 3-6 |
| United Kingdom | United Kingdom (UK) | €50 | Flat Rate Standard Shipping Available For € 4,99 | 3-6 |
| GCC Countries (Asia) | Kuwait, Oman, Qatar, Saudi Arabia, UAE, Yemen, Bahrain | €50 | Flat Rate International Shipping Available For € 9,99 | 3-6 |
| Oceania | Various Oceania Countries | €50 | Flat Rate International Shipping Available For € 9,99 | 3-6 |
| North America | Various North American Countries | €50 | Flat Rate International Shipping Available For € 9,99 | 3-6 |
| South America | Various South American Countries | €50 | Flat Rate International Shipping Available For € 9,99 | 3-6 |
| Rest of the World | All other countries | €50 | Flat Rate International Shipping Available For € 9,99 | 3-9 |
3. Order Processing
Orders are usually processed the day or the day after payment confirmation. If there are any delays or changes, we will inform you promptly.
4. Customs and Duties
International customers may be subject to customs duties and taxes upon entering your country. XTRONGHOLD® is not responsible for any additional charges.
5. Changes to Shipping Policy
We reserve the right to update or modify our shipping policy at any time. Changes will be reflected on this page with an updated effective date.
If you have any questions or need assistance regarding shipping, please reach out to our customer support team at [email protected]. We’re here to help!
XTRONGHOLD® Return Policy
Effective Date: June 3rd, 2025
At XTRONGHOLD®, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, our return policy ensures a smooth process for returns across all regions.
1. Eligibility for Returns
- Items must be returned within 15 days of the purchase date.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Customized items or final sale products are not eligible for return.
2. Return Process
- Step 1: Contact our customer service team at [email protected] or through the contact form on our website to initiate a return.
- Step 2: Receive a Return Authorization Number (RAN) and a prepaid return label (if applicable) to assist with the return shipping.
- Step 3: Pack the item securely, include the original receipt or order confirmation, and attach the return label.
3. Refunds
- Once we receive your returned item, it will be inspected for eligibility.
- Approved returns will be processed within 7-10 business days, and refunds will be issued to the original payment method.
- Note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
4. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. You will receive store credit for the returned item once it is processed.
5. Return Shipping
- Currently, a free return shipping label is only available for customers in Germany. It may be offered as a gesture of goodwill to customers in other regions, but this is provided on a case-by-case basis and is not guaranteed.
6. International Returns
- For returns from international locations, the customer is responsible for return shipping fees unless otherwise stated. Please check with our customer service team for any available options or assistance.
7. Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at [email protected]. We’re here to help!
